For Founders
You can’t see what’s wrong with your own website. You’re too close to it. Experience Helpdesk gives you a senior UX and CX team you can DM your screen recordings to — for less than the cost of one bad freelance hire.
First member to send a question gets a response by morning.
You’re the founder. Every decision is yours. Most of them you make confidently. The website ones — you don’t. Here’s the kind of question we hear from founders most often, and the kind we’d answer for you next week:
The Shift
You screen-record the form that’s been bothering you for six months and drop the video into your helpdesk inbox. By Wednesday morning, a senior UX team’s specific recommendations are waiting for you with your first meeting of the day.
Imagine pulling up your customer onboarding sequence and knowing — not guessing — which email is actually responsible for the week-three drop-off.
Imagine your team stops debating “what should we do here” because there’s a shared way to ask the question, a shared way to answer it, and a shared place to bring it.
Imagine the next time someone says “we should redesign the site,” you can tell them whether that’s actually what the data wants, or whether $40,000 would solve more if it went somewhere else entirely.
You become the person on your team who can tell the difference between a real problem and a loud one. You stop being the bottleneck on every experience question. You start leading the work instead of guarding it.
How the Helpdesk Actually Works
Every problem we help you solve moves through the same four steps. There are no strict phases — every member shows up with a different problem and a different timeline, and the work meets you where you are. But the method underneath is the same one our consulting team uses on paid work.
Most experience problems get misdiagnosed because someone made a confident guess in a meeting. We start every conversation by figuring out what’s actually happening — using the same audits, scorecards, and frameworks our consulting team brings to paid engagements.
Record a video of the underperforming page. Send a voice note. Drop a screenshot. Our team responds with implementable recommendations — not theory, not a link to a blog post, not a 60-page report. Specific changes, specific reasons, specific to you.
You make the change. We point you to the worksheets, scripts, and platform-specific guidance that get you from “we should do this” to “this is shipped.” You measure the impact. We iterate. The dashboard starts telling a different story.
Once a month, 30 minutes with Joe or a senior team member to zoom out. What patterns are showing up? Where’s the next 90 days of focus? This call doesn’t roll over and isn’t a delivery meeting. It’s where small wins start adding up to a strategy.
Do the Math
Here’s what you’d pay for the same expertise through traditional channels:
| Option | Typical cost | What you get |
|---|---|---|
| Senior UX hire (salary + benefits) | $90K–$140K/year | One person, one perspective, full overhead |
| UX agency audit (one engagement) | $15K–$30K | A 60-page deck. No ongoing access. |
| UX consultant (hourly, ongoing) | $200–$350/hr | Time you ration. Decisions you delay because the meter’s running. |
| Experience Helpdesk (annual charter rate) | $2,970/year | Async expert access, monthly 1-on-1, full resource library, no time pressure. |
You get ongoing expert access, 30+ guided resources with video training and worksheets, and a monthly 1-on-1 session. For less than what most consultants charge for a single afternoon.
Where This Fits
The helpdesk isn’t the only way we work with clients. It’s the bottom rung. Many members start here for ongoing decisions, then layer in project work or strategic leadership when the stakes call for it.
Start here
$495/month. Async access to a senior team, monthly 1-on-1, full resource library. For the ongoing decisions you make every week.
Best when: you have an existing experience and need senior eyes on it.
+ Add Project Work
Fixed-scope delivery for big moves. When you need research, design, or development — not just guidance. Helpdesk membership often bundled as ongoing aftercare support after launch.
+ Add Strategic Leadership
Embedded strategic partnership. For organizations that need consistent, customized engagement beyond monthly sessions. Layers on top of your Helpdesk membership.
Is This For You?
Charter Pricing
$495/mo
Less than a single hour of outside consulting. Charter rate locks in.
★ Save 50%
$2,970/yr
$247.50/month, billed annually
Charter window: First 20 members or June 30, 2026 — whichever comes first.
Common Questions
You log in to a member portal hosted on ClarityFlow. From there you can browse the resource library, send questions to our team via text, voice, or video, and book your monthly 1-on-1. Most members check in 2–3 times a week. Some check in daily during a sprint. There’s no required cadence.
Immediately. The membership starts the day you sign up. The resource library is available within an hour, and you can send your first question that same day.
Within one business day. Our team timeboxes responses at the start of each weekday, so most questions you send during the day land in your inbox the following morning. We always confirm receipt and tell you when to expect the full response.
A UX consultant typically delivers a project — an audit, a redesign, a research study. This is ongoing access. Instead of a 30-page deliverable you read once, you get specific guidance on the actual decision you’re making this week.
Courses teach principles. Coaching helps you think. Both have value. But neither will tell you “the trust signal placement on your specific donation page is wrong, here are three platform-specific fixes for your CMS.” That’s what this does.
That might be the best time to join. We can review the work in flight, flag the decisions that don’t have evidence behind them yet, and help you avoid the most expensive mistakes before they ship.
Each membership is tied directly to one team member. If you’d like additional people from the same company to have their own access, you can add team member seats at a discounted rate of $99/month by contacting our support team after your first team member enrolls.
We ask charter members to commit to at least six months so we can deliver measurable results over time. However, if you feel the program just isn’t the right fit, cancel at any time and you’ll continue accessing your member portal and all of our responses through the end of your current billing period.
The annual rate ($2,970) is paid up front. The monthly rate ($495) is the payment plan. There’s no separate financing.
If you can describe one specific experience problem in your business that’s been bothering you for more than a month — and you’d rather solve it than ignore it for another month — you’re ready.
The Decision Point
Keep guessing about which page is the real problem. Keep hoping the next strategy article will be the one that finally moves the dashboard. Or put a senior UX and CX team in your back pocket for less than the cost of one afternoon of outside consulting.
If you’re ready to do something about it, this is where it starts.
Charter pricing for the first 20 members or until June 30, 2026 — whichever comes first.
Project clients: Experience Helpdesk is often bundled with project proposals as ongoing aftercare support. Ask about combining your membership with a roadmap or build engagement.