Everything you’d ask before joining.

You log in to a member portal hosted on ClarityFlow. From there you can browse the resource library, send questions to our team via text, voice, or video, and book your monthly 1-on-1. Most members check in 2–3 times a week. Some check in daily during a sprint. There’s no required cadence.

Immediately. The membership starts the day you sign up. The resource library is available within an hour, and you can send your first question that same day.

You’ll see a booking link inside the member portal. Pick a 30-minute slot that fits your calendar. Subject to availability.

Most members spend 2–4 hours a week — about an hour reviewing or implementing a resource, and another hour or two on asynchronous questions and applying the guidance you get back. You don’t need to consume the whole library. You’ll use the parts that match what you’re working on.

That might be the best time to join. We can review the work in flight, flag the decisions that don’t have evidence behind them yet, and help you avoid the most expensive mistakes before they ship.

No. If you have analytics already, great — bring them. If you don’t, the library includes a privacy-first analytics setup guide that will get you measuring within an afternoon.

A UX consultant typically delivers a project — an audit, a redesign, a research study. This is ongoing access. Instead of a 30-page deliverable you read once, you get specific guidance on the actual decision you’re making this week.

Courses teach principles. Coaching helps you think. Both have value. But neither will tell you “the trust signal placement on your specific donation page is wrong, here are three platform-specific fixes for your CMS.” That’s what this does.

Fractional services come in a lot of shapes — including some that we offer ourselves at the project-engagement level. The most common reason a fractional engagement disappoints is structural: one person being asked to be a department, with no system underneath them. The helpdesk is built around the system. The resource library is the same toolkit our consulting team uses on five- and six-figure engagements. The asynchronous response model means your question gets routed to the team member best suited to answer it, not just whoever’s free. The monthly 1-on-1 is where the strategic dots get connected. You’re not buying one person’s time — you’re buying a team’s working method.

Our project work builds things — websites, design systems, full transformations. The helpdesk guides decisions on what you’ve already built. Many clients use both: helpdesk for ongoing experience questions, project work when something needs to be designed or built from scratch.

That’s exactly what asynchronous expert access is for. You don’t wait for the monthly 1-on-1 to ask a question. You send the question whenever you have it.

Each membership is tied directly to one team member — the work history, the asynchronous thread with our team, the monthly 1-on-1, and the member portal all belong to that person. If you’d like additional people from the same company to have their own access, you can add team member seats at a discounted rate of $99/month by contacting our support team after your first team member enrolls.

We respond within one business day. Our team timeboxes responses at the start of each weekday, so most questions you send during the day land in your inbox the following morning. Four weeks a year, our team is on vacation; questions sent during a vacation week get answered the following Monday. We’ll always confirm receipt and tell you when to expect the full response.

We ask charter members to commit to at least six months so they can get the most value possible out of the program, and so we can ensure we help deliver measurable results over time. However, if you feel the program just isn’t the right fit for you, just cancel at any time and you’ll be able to continue accessing your member portal and all of our responses through the end of your current billing period.

The annual rate ($2,970) is paid up front. The monthly rate ($495) is the payment plan. There’s no separate financing.

The charter rate locks in for as long as you remain an active member. If you cancel and the public price has gone up by the time you decide to rejoin, you’ll come back at whatever the public price is then.

If you can describe one specific experience problem in your business that’s been bothering you for more than a month — and you’d rather solve it than ignore it for another month — you’re ready.